995brt FAQ —
Your Answers to All Questions Here

No. Under 995brt's policy, each person may only hold one account. Attempting to open multiple accounts using the same mobile number, email address, bank account, or device may result in all accounts being suspended and balances forfeited.

KYC (Know Your Customer) is the identity verification process. Before making a withdrawal, you will need to submit a photo of your National ID or passport. This protects your account and helps prevent fraudulent activity. Completing KYC also increases your withdrawal limit.

Yes, you can make a deposit and start playing right after registering. However, KYC verification is required before you can make a withdrawal. A welcome bonus is also available upon registration — make sure to read the bonus terms and conditions before using it.

After logging in, go to your profile settings and click on the "Security" option. From there, enable 2FA. Each time you log in, a one-time OTP will be sent to your mobile. With 2FA active, no one can access your account even if they know your password.

Entering the wrong password multiple times will temporarily lock your account. It will unlock automatically after 15 to 30 minutes. For a faster resolution, contact 995brt via Live Chat. Once unlocked, it is a good idea to update your password.

The minimum deposit at 995brt is BDT 500 and the minimum withdrawal is BDT 1,000. The maximum withdrawal limit depends on your KYC verification status. Users who have completed KYC are eligible for higher withdrawal amounts.

Mobile banking withdrawals (bKash, Nagad) are typically processed within 15 minutes to 1 hour. Bank transfers may take 1 to 3 business days. Crypto withdrawals are completed within 10 to 60 minutes depending on the network. If your withdrawal is still pending, please contact support.

Deposits are usually credited to your account within 5 to 15 minutes. If yours has not arrived, contact 995brt via live chat or support with your payment transaction ID and a screenshot. Most issues are resolved within 30 minutes.

A wagering requirement is the number of times you must place bets before you can withdraw a bonus. For example, if your bonus is BDT 1,000 with a x10 wagering requirement, you must place a total of BDT 10,000 in bets before withdrawing. 995brt's wagering requirements are quite reasonable compared to industry standards.

Loyalty points are earned every time you log in daily and with every bet you place. Accumulated points can later be converted into bonus cash or free spins. Regular players who advance to the VIP program earn even more points and unlock exclusive benefits.

Live betting means placing bets in real time while a match is in progress. The odds change with every moment of the game, and you can place new bets at any time. 995brt's live betting interface also displays live scores and statistics to help you make better decisions.

Once the match ends and the result is confirmed, your winnings are automatically credited to your 995brt wallet. Your balance is usually updated within 5 to 15 minutes after the match. You can withdraw at any time after that.

RTP (Return to Player) is the percentage of total wagered money that a slot game pays back to players over time. Most slot games at 995brt have an RTP between 95% and 98%. You can view the RTP for each game by clicking its info button.

Yes, 995brt's Live Casino features real, professionally trained dealers who run the games via live streaming. You can interact with the dealer in real time. Bengali-speaking dealers are also available, which is a great advantage for players from Bangladesh.

The app and website share the same account and balance. However, the app also offers push notifications, biometric login, faster loading, and offline score viewing. For the best mobile gaming experience, the app is the way to go.

When a new update is available, you will receive an automatic notification when you log in to the app. Alternatively, visit our App page to download the latest version and install it over your existing app — your data and account will remain safe.

If you have an issue, start by reaching out via Live Chat. If it remains unresolved, send a detailed email including your transaction ID, screenshots, and a description of the problem. 995brt aims to respond to all complaints within 48 hours. VIP members receive priority support.

995brt takes responsible gaming seriously. You can set your own deposit limits, betting limits, or take a temporary break through Self-Exclusion. No one under 18 is permitted to open an account. If you feel gaming is becoming a problem, our support team is ready to help.